Homeowners insured by Heritage Property & Casualty Insurance Co. can now file claims via text message, thanks to a new partnership with Hi Marley. The insurance company, based in Tampa, FL, hopes this will simplify the claims process, especially after events like hurricanes and wildfires.

the Hi Marley platform is designed specifically for the property and casualty insurance industry, offering “bright conversational” capabilities through text messaging.It aims to connect insurance professionals with policyholders more efficiently.

According to Ernie Garateix, CEO of Heritage, “At Heritage, our mission is to be there for our policyholders when they need us most. By giving our customers the ability to start a claim with a simple text,we’re removing barriers,speeding up recovery,and delivering the kind of convenience people expect today.” He added, “This partnership with hi Marley is another example of how we’re investing in technology that helps families and communities recover faster after disasters.”

While the text message option provides added flexibility, customers can still file claims via traditional phone calls.

Faster Claims Processing Through Technology

“At Heritage, our mission is to be there for our policyholders when they need us most.” – Ernie Garateix, CEO of Heritage

The new platform enables customers to upload photos, videos, and documents directly from their smartphones, giving insurance adjusters immediate access to visual evidence of property damage. This expedites the initial assessment and facilitates quicker deployment of emergency services.

Immediate access to images and videos of damage will allow for swifter access to emergency mitigation services such as tarps for breached roofs,clean-up services for removing water and quicker response by crews that need to board up buildings.

The text platform also fosters ongoing communication with adjusters, reducing wait times and accelerating claim resolutions.