Written by Arnaud FAGES on . Published in Working Conditions and Health.
Since January 1, 2026, the new Supplementary Health and Personal Protection agreement has applied at Orange. He held back CNP Assurances as an insurer, with Henner Group as manager. This new system changes the coverage, reimbursement levels, out-of-pocket costs and administrative procedures.
The CFE-CGC Orange has chosen not to sign this agreement, considering that it involves major regressions for staff and their families.
A questionnaire to collect your feedback
In order to better understand the concrete impact of this new complementary health insurance, the CFE-CGC Orange is offering a questionnaire intended to collect your feedback.
This questionnaire aims to better understand several points:
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the level of coverage;
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possible reductions in reimbursement;
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difficulties encountered with the network Itel ;
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the simplicity, or not, of procedures via space Henner ;
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your overall satisfaction.
The objective is to have concrete information on the experiences of the personnel concerned, in order to better defend their interests.
Why respond?
For the employees concerned, it is important to respond to the personal questionnaire which was sent by email. The more responses there are, the more CFE-CGC Orange will have solid elements to support your expectations.
Your feedback allows us to better identify:
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the difficulties encountered;
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blocking points;
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problematic reimbursements;
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but also, where applicable, what works well.
We invite you to express your views on this new complementary health insurance.
How do you experience these changes on a daily basis?
Have you encountered difficulties in your reimbursements or in your procedures?
Your experience matters.
The testimonies collected will allow us to make concrete requests for improvement to Management.
Working Conditions and Health
