We invite you to take on new challenges and evolve on expertise and innovation projects by taking part in the Econocom adventure.
Through its Workplace Infra Innovation brand, the Services activity in the Occitanie region supports more than 40 major account clients and public institutions in all sectors of activity in the transformation of their information system, through the provision of human and technical resources.
What awaits you:
Within a public organization dedicated to health, you will join a team of 7 Service Desk Technicians led by a Service Delivery Manager and a Supervisor. You provide assistance to users in a service center.
Your responsibilities:
• Identify, analyze and resolve incidents or technical problems described by users
• Escalate to the appropriate support group in case of non-resolution
• Offer knowledge on the most frequent topics
• Monitor and close the files assigned to you
• Guarantee good stock management: monitoring, ordering and withdrawal
• Inform and report the results of your actions to your supervisor
• Share and collaborate with the rest of the team.
The technical environment: Ticketing MATRIX42, Active Directory, Windows 10/11, MacOS, Office environment, Android Smartphone, client & business applications such as SAP
What we offer you:
Values: in addition to our 3 fundamentals of boldness, good faith and responsiveness, we guarantee attentive and close management, as well as a family atmosphere
Contract: permanent, starting around the end of January/beginning of February 2026
Location: service on customer site Montpellier.
Remuneration & benefits package:
• Salary: gross annual remuneration including variable
• The basics: family mutual insurance and welfare, restaurant vouchers, 50% public transport reimbursement, CSE benefits (culture, travel, holiday vouchers, and gifts), RTT (up to 12 per year), savings plan, participation bonus
• Our pluses: soft & Green mobility package (bike/scooter and carpooling), co-optation bonus of €1,000 gross, e-shop for computer equipment at preferential prices (smartphone, tablet, etc.)
• Your career: career plan, technical & functional training systems, certifications, unlimited access to Microsoft Learn
• Quality of life at work: teleworking with compensation, festive and collaborative events, disability and health support at work, CSR commitments.
Offer reference: t02ctzzwet