Nickola’s exemplary day
I work in the service center and am the direct contact person for customers – from invoice clarification to the new DSL connection. Telekom offers modern workplaces for this.
Start the day
I check my email inbox, process important inquiries and then start making calls straight away to be there for customers.
Task processing in the operational area
I solve customer concerns, clarify questions and book connections or tariff changes – always with the aim of satisfying the customer.
Lunch break with my team
I spend my break eating with my team or going for a walk to unwind for a moment.
Task processing in the operational area
In the afternoon I handle callbacks, clarify open concerns, take part in meetings and then return to the phone call.
Before you go home
I check whether all orders have been completed, work on open issues and, if necessary, get feedback from my superior.
Quitting time
I play soccer, coach a youth team, spend time with my partner, go for walks and enjoy nature.
