Immediate help with GenAI: The function offers the first point of contact for travelers AI Trip Support Around the clock support on important service issues. This makes it easier to find information about an accommodation or make possible changes to reservations quickly and independently. For example, travelers with a car might ask, “Is there parking at the hotel?” The tool then collects all relevant information about the accommodation within seconds and provides an answer so that you can plan accordingly. For more complex inquiries, there is a seamless handover to the customer service team. AI Trip Support is already available in the US, UK, France, Germany, Netherlands, Italy, Spain, Australia, New Zealand and Singapore.
Travel control in dialogue: Booking.com also has AI Voice Support introduced – voice-controlled travel management. Customers can ask questions in their own words, as if in a conversation – for example, “I would like to cancel my booking” – and the system retrieves the booking details to provide targeted assistance. This shortens processing and waiting times and makes it easier for users to manage their trip. If necessary, customers are forwarded directly to a service employee along with all the necessary information to simplify support. AI Voice Support is currently available for English and German-speaking hotlines, tests are already underway for Italian and Spanish-speaking customer service hotels.
A smoother car rental booking: To simplify the car rental experience – including the often extensive terms and conditions that come with it – it helps AI Rental Helper, Answer frequently asked questions about car rental bookings immediately. Whether payment methods, pickup checklists, insurance information or other topics: the tool provides relevant information for a smooth process when picking up and returning the rental car. The AI Rental Helper is currently available in all English language settings; The expansion to French, German, Italian, Spanish and Dutch is planned for this year.
The right flight selection: Thanks to AI-supported Flight Search Summaries Travelers no longer have to search through endless options to find the best flight deal. Important factors, such as how stopovers affect price and travel duration, are presented at a glance in a clear, automated summary – making it easier to choose the right flight. The function is available for users with English language settings, with other markets and languages to follow in 2026.
