The monthly cost of combined telecommunications offers that group telephony (landline and mobile), broadband (landline and mobile) and pay television, known as quintuple packs, decreased by 2.4% in the second quarter of 2025 compared to the same period of the previous year, according to the latest “Household Panel” published by the National Markets and Competition Commission (CNMC).
Thus, these five-fold packs closed the month of June with an average price of 78.4 euros, below the 80.3 euros with which they concluded the first half of 2024, which is almost two euros less per month, around 24 euros less per year for users who contract this type of services.
For its part, the average price of quadruple packages, which group telephony and broadband but leave out pay television, also registered decreases and stood at 39.2 euros per month at the end of the second quarter, 6.88% below the 42.1 euros of the same period in 2024.
Regarding the implementation of electronic communications services in homes, 88.9% have fixed broadband, which represents an advance of 0.2 percentage points compared to the previous year. Furthermore, 99.5% of homes have mobile telephony and 95.2% have internet access, thus consolidating connectivity as a practically universal service.
Fixed telephony, on the other hand, continues to decline. According to data corresponding to the second quarter of 2025, only 65% of households maintained a landline at the end of June, which implies a drop of 3.8 percentage points compared to the end of the first half of the previous year.
“Regarding the frequency of use of traditional and OTT communication services (with applications such as Whatsapp, Telegram, Skype or FaceTime, for example), three out of four individuals stated they sent several instant messages a day through applications such as Whatsapp. In addition, one in three (32%) used these services several times a day to send voice notes,” the CNMC highlighted.
“32% of individuals made several calls a day through a mobile phone and another 32% made them almost every day. Two out of three (67%) said they did not send any SMS by mobile phone and 57% did not call by landline. Regarding calls or video calls made over the internet with applications such as Whatsapp, 44.5% declared they made them at least once a week,” he added.
User satisfaction with the connection
The results of the Household Panel show that just over half of the households (54.1%) declared themselves “satisfied” with the speed of their fixed connection at home and that 11.9% declared themselves “very satisfied”. On the opposite side, 9.6% indicated they were “a little satisfied” and 1.8% “not at all satisfied” with the speed of their access.
Regarding mobile broadband, 63.5% of those surveyed were “satisfied” or “very satisfied”, while 15% stated that they were “slightly satisfied” or “not at all satisfied”. Regarding coverage specifically, 62.9% declared themselves “happy” or “very happy,” compared to 17.6% who said they were “not at all” or “slightly satisfied.”
“In this Panel we also asked if users, while connected to their mobile broadband operator’s network, had had problems accessing the internet in their municipality of residence. Almost half (46%) had mobile internet access problems in their municipality, although only rarely. 20.6% suffered them ‘from time to time’ and 7.3% frequently. One in four (25.7%) never experienced problems,” the CNMC added.
