AI-powered Field service: A New era Begins

servicepower, a global leader in field service management software, has officially announced its acquisition of Inveniam, a French innovator specializing in AI-driven computer vision for quality assurance. this strategic move, finalized on May 6, 2025, aims to inject a new level of automation and intelligence into the field service management landscape.

Inveniam’s Vision AI: Transforming Field Operations

inveniam has pioneered visual intelligence solutions that empower businesses,notably those in telecommunications,utilities,and infrastructure,to conduct real-time quality checks and operational assessments. By leveraging computer vision and AI, Inveniam’s technology enables technicians to perform their tasks more efficiently and accurately. This acquisition will allow ServicePower to offer data-driven, automated insights, reducing costs, boosting technician efficiency, and enhancing customer experiences.

The merger with ServicePower is a crucial moment on our way to revolutionizing the field service through Vision AI.
Ahmed Ghorbal, founder and managing director of Inveniam

Ahmed Ghorbal, founder and managing director of Inveniam, emphasized the transformative potential of this merger, stating that integrating their technology into ServicePower’s platform will bring the industry closer to a future of clever, autonomous, and highly efficient field operations.

Enhanced Capabilities and Customer Benefits

By integrating Inveniam’s technology, ServicePower customers can now leverage AI-based visual data acquisition and analysis for a wide range of tasks, from verifying fiber optic installations to monitoring system health.This leads to improved first-time fix rates, reduced manual oversight, and the ability to support proactive service models. For example, AI can now analyze images of equipment in the field to predict potential failures, allowing for preventative maintenance and minimizing downtime. according to a recent report by mckinsey, predictive maintenance can reduce maintenance costs by up to 40% and downtime by 50%.

ServicePower’s Vision for the Future

ServicePower plans to integrate Inveniam’s capabilities into its platform over the coming months, with tailored solutions for key industries such as telecommunications, utilities, and infrastructure. this integration promises to deliver a new era of intelligent decision-making, real-time visual diagnostics, and superior service outcomes.

With the proprietary AI technology from Inveniam, we can bring a new level of intelligence into the area that enables more intelligent decision-making, visual diagnoses in real time and better service results.
Frank Gelbart, Managing Director of ServicePower

Frank Gelbart, Managing Director of ServicePower, highlighted the significance of the acquisition, noting that Inveniam’s AI technology will enable more intelligent decision-making, real-time visual diagnostics, and better service results.

About ServicePower

ServicePower is a leading provider of AI-based field service management software, helping companies optimize operational processes and reduce costs. Their solutions enable continuous advancement in employee productivity, real-time scheduling, intelligent automation, and enhanced customer experiences. Trusted by Fortune 500 companies like GE Appliances and LG, ServicePower offers a cloud-based platform that seamlessly manages both employed staff and contract partners. This leads to better first-time fix rates, shorter travel times, higher customer satisfaction (CSAT) scores, and a rapid return on investment (ROI). By integrating with CRM, ERP, and IoT systems, ServicePower delivers a scalable, intelligent field service solution that transforms field operations and boosts customer satisfaction.

About Inveniam

Founded in 2018,Inveniam is a pioneering provider of AI-based computer vision solutions that enhance operational efficiency in telecommunications,utilities,and infrastructure. Known for its innovative approach, Inveniam collaborates with leading companies to improve field processes through advanced visual data analysis.