Samsung Experience: Beyond the Purchase | Samsung.com

This Good End, Samsung turns each purchase into a complete experience

PR Newswire

MEXICO CITY, November 15, 2025

MEXICO CITY, November 15, 2025 /PRNewswire/ — During Buen Fin, taking advantage of an offer can be a great decision: it is the ideal time to renew, choose and purchase products that respond to specific needs. However, what truly transforms a purchase goes beyond the price, it has to do with how the product is received, how it begins to be used and how easy it is to keep it in good condition over time.

Samsung’s official online store has designed its entire shopping experience to offer exactly that. Through exclusive* services designed to accompany the client at every step, the entire process is clearer, more comfortable and useful.

Among these services is One Stop Service, an option that allows you to receive the new product, install it and collect the previous product during the same visit. This solution is available for participating products in cities such as Mexico City, Guadalajara, Monterrey. Depending on the location and type of product, it may be available at no additional cost or at a preferential rate. You can confirm availability by entering your zip code during checkout.

In addition, the official Samsung store has developed a step-by-step tracking system, which allows you to know the status of the order at all times. From the cell phone, the customer can check who will make the delivery, the estimated time and the approximate time of visit. This tool, which is currently in the process of expansion, with the aim of covering all regions of the country as soon as possible.

And for frequently used products like washing machines, Samsung Customer Service has introduced new ultrasonic cleaning technology that optimizes hassle-free equipment care. This system performs a deep cleaning from the inside, without having to disassemble the washing machine, which makes this process quick and practical. Thanks to this process, washing performance is maintained in optimal conditions to improve the washing experience of your clothes.

These services reflect a comprehensive approach to customer service. Thus, buying from the official Samsung store not only means access to advanced technology, it also offers an experience designed to provide peace of mind from the first moment.

This Good End every purchasing decision can be an opportunity to choose better in every way. The official Samsung store accompanies that choice with real solutions that are felt from the first step to day to day.

*All of these services are available exclusively when purchasing from Samsung.com.

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SOURCE Samsung Mexico

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