ASUS responds to the buyer’s complaint
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Manufacturer ASUS has responded to a customer complaint regarding the placement of the power connector on the ROG Matrix Platinum GeForce RTX 5090 30th Anniversary Edition video card. The company explains that the misalignment of the socket is known and planned already at the design stage.
The issue became public after one customer reported that his video card had the 12V-2×6 power connector positioned to the right of the cooling shroud cutout. According to him, this created insufficient space to fully connect the power cable.
Official announcement from ASUS
In its official statement, ASUS states: “After inspection by our engineering team, it has been confirmed that the non-standard power connector placement is part of the original product design, determined by taking into account the overall structural and electrical layout.”
The 12V-2×6 connector requires a full and tight connection, especially for the flagship RTX 5090 model. If the cooler frame even partially covers the connector housing, the cable may not be properly secured. This is critical for a video card that ASUS positions with an emphasis on “double power”: together with a compatible BTF motherboard and a 12V-2×6 cable, the card can consume up to 800 W of power.
Limitations and Buyer Concerns
While one enthusiast has far exceeded the power limits of the ROG Matrix RTX 5090 by pushing 750W through only 12V-2×6, which is normally limited to 600W, a Reddit user who brought the issue to his attention is unable to use the video card in its intended 800W mode. In addition, without a BTF motherboard, this model may not be able to operate normally at all.
This situation coincides with previous reports that ASUS temporarily held back the ROG Matrix Platinum GeForce RTX 5090 30th Anniversary Edition to shipping partners while working on product changes related to a “quality issue.” Later, the company announced the restoration of availability, but no one officially linked the delay directly to a problem with the power connector.
After the announcement by ASUS, a logical question arises: exactly what kind of cable and what space reserve in the case should buyers expect? And why doesn’t the company warn you in advance that the connector is intentionally biased and doesn’t support all 16-pin cables? While ASUS hasn’t made clear practical recommendations, this seems odd for a $3,999 limited-edition graphics card.
Returns and next steps
Despite ASUS not acknowledging the defect, the company has confirmed that the video card is still within the 30-day return period. According to Reddit user Adrenaline424, he plans to return the item.
