Relax Insurance & Unieuro: Complaints & Reviews

Good morning. I intend to make a complaint in relation to your poor service regarding the Rilassati insurance taken out by me when purchasing a Candy washing machine at the Genoa store. Contrary to the contractual conditions signed by me, although I reported the fault of the washing machine to the number 0245435824 from 3/11/2025, practice code MP251103532 to today 12/11/2025, no authorized assistance center has contacted me despite the commitment in the insurance contract. To contact the customer within 3 days. I urged the practice on 7/11, 10/11, 11/11 and on. Today’s date and mi. It keeps repeating that I will be called back citing a reassignment to a mysterious assistance center. It’s been 10 days and I’m still waiting for your unjustified defaults. If I am not contacted by tomorrow I will evaluate how to proceed to protect my rights in the face of failure to comply with the agreed contractual conditions