navigating the complexities of conference registration often involves understanding the fine print regarding refunds and attendee substitutions. Many conferences have specific policies in place to manage cancellations and changes in attendance. Here’s a breakdown of a typical conference’s refund and substitution guidelines.

Refund Policy Details

Understanding the deadlines and conditions for receiving a refund is crucial for conference attendees. The following outlines a common refund schedule:

• Refund requests received by January 14, 2026 will receive a full refund of your order, less a $50 service and processing fee. Please note, orders include all registration fees paid, including the main conference, pre-conference workshops, and any other ancillary events.
• Refund requests received between January 15, 2026 and February 4, 2026 will receive a refund equal to 50% of your order.
• Refund requests received after February 5, 2026 are not eligible for a refund.

“Refund requests received by January 14, 2026 will receive a full refund of your order, less a $50 service and processing fee.”

Exceptions and Special Circumstances

While the above policy provides a general framework, exceptions may be considered under certain circumstances.

Exceptions to the cancellation refund policy outlined above will be considered on a case-by-case basis and decisions will be made approximately 15 business days after the conclusion of the conference.

Attendee Substitutions

In cases where an attendee can no longer participate, substituting another individual is often permitted.

Attendee substitutions are permitted. Substitutions should be the same member classification so that the payment is an even exchange transfer of payment. Please submit the substitution request to customer service and provide all contact information including title, email address and NASPA ID#. Non-members stepping in as a substitution must have a NASPA profile and NASPA ID#. Please click here to create a NASPA profile.