Almost 10 years after the purchase of Bitcoin on Coinbase, the ENBA Superstar Kevin Durant has renounced access to its funds thanks to the completion of the account recovery procedure.
The news was announced on Thursday evening through an X post by Coinbase Brian Armstrong CEO. “We solved the problem. The recovery of the account was completed!“, Wrote Armstrong.
Durant, 15 times NBA All-Star who will wear the Houston Rockets shirt this season, told the story of his bitcoins on Tuesday 
BTCUSD lost during the annual Gameplan Summit in Santa Monica.
Together with his agent, Rich Kleiman, Durant told the conductor Andrew Ross Skin who around 2014 or 2015 discovered Bitcoin watching videos on YouTube and gave his agent “a small elbow”.
Kleiman said that the two later called their business manager, who “closed the matter”. But about a year later, after hearing the word “bitcoin” several times at a party organized by Ben Horowitz, co-founder of the venture capital A16z company, began to invest the next day.
“And fortunately”, added Kleiman, “We managed to trace the information of his coinbase account, so we never sold anything and his bitcoins have reached very high values.”
Losing the Coinbase password means being blocked out of your account and, without recovery information such as two-factor authentication codes or your e-mail, you cannot access the Crypto preserved in there
Neither Durant nor his agent, who were among the first investors in Coinbase through their joint venture thirty Five Ventures, revealed how many bitcoins they bought at the time.
In 2016, the Bitcoin price ranged between $ 400 at the beginning of the year and $ 1,000 at the end of the year, according to Coingecko’s data. Since the end of 2016, when Bitcoin was exchanged at $ 998, its price has risen by over $ 11.470%, currently reaching $ 115,480 at the time of drafting this article.
Coinbase customer service in the viewfinder, once again
The recovery of Durant’s account aroused the reactions of users who reported that they have faced similar problems, but with contrasting results.
Some stressed that they were blocked out of their accounts for years and not having managed to recover them. “There are thousands of people blocked out of their accounts, Brian. The same people that your customer support team has betrayed and of which he sold the data”said the user x Erik Astramecki.
On Friday, Armstrong responded to users’ complaints by republishing a thread written by one of the managers of the customer support team that illustrated the improvements made.
“We are focusing a lot on the strengthening of customer assistance on two fronts: improve products so that less people need assistance and provide faster and higher quality experience when necessary”said Armstrong.
