Since yesterday, thousands of Quebecers, members or clients of Desjardins, have begun to receive the final payments linked to the settlement of collective actions undertaken following the information leaks of 2019.
In the coming days, an amount of $2 million will be distributed to thousands of eligible people, up to $1,000 each, as provided for in the out-of-court settlement agreement reached with Desjardins.
Denis Dubois, new president and CEO of Desjardins Group. Montreal, October 15, 2025.
Photo Pierre-Paul Poulin
This payment is intended for people whose identity theft claim, filed between October 21, 2024 and October 20, 2025, was accepted by Ricepoint, the independent administrator named in this file.
Beware of fraud
Please note, those affected are urged to exercise extreme caution. Desjardins specifies that payments are made by Interac transfer, sent by email. No fund transfers or text messages will be sent via text, or SMS (Short Message Service).
For those who would like to receive their payment by check, Ricepoint maintains that they will have been mailed no later than January 18.
It is also expected that the independent administrator will pay an additional amount to people who received a payment for identity theft between January 16 and 18, 2024.
Protection
By email, Desjardins affirms that its members and clients continue to be protected by the Protection Desjardins.
This protection would cover unauthorized transactions in Desjardins accounts and offer personalized support in the event of identity theft. This support is provided “by lawyers and advisors specializing in identity restoration,” maintains Desjardins.
Finally, Desjardins management emphasizes that users ofAccèsD can consult their two credit files (Equifax and TransUnion) for free and activate email alerts in the event of activity in their TransUnion file.
The Protection Desjardins “is complete,” she assures, and would remain to this day “one of the best protections offered free of charge by a financial institution.”
