The long-awaited arrival of Digi in Portugal promised to revolutionize the telecommunications market with incredibly low prices. However, the reality of mobile service is proving to be a real headache for some new customers. Recently, a Portuguese user turned to the social network Reddit to share his utter despair at the service’s failures, warning you of the single biggest risk of entrusting your main number to this recent infrastructure. The truth is that in the case of DIGI Portugal almost everything is perfect, especially in terms of price and Internet speed, but there is a strong reason for customers to flee and that will probably be resolved over time.
DIGI Portugal: there is only one reason for customers to flee
The situation described online is quite serious and directly affects the professional lives of those who need to be contactable. The user and his wife joined the operator about two months ago and the nightmare began almost immediately. The network simply began to fail to receive phone calls from other numbers in a completely unpredictable manner. Sometimes the connection worked, but the vast majority of the time the cell phone did not give any beeps.
Consequently, this coverage failure in the areas of Maia, Trofa and Santo Tirso had a very high personal cost. The client explained that he missed out on several crucial job opportunities simply because recruiters were unable to contact him. Therefore, he was forced to return in person to the places where he had submitted his resume to provide an alternative cell phone number while he waited to quickly escape to another competing company.
Frustrated attempts at resolution and the inevitable exchange
On the other hand, we cannot say that this client lacked patience or insistence. To try to solve the huge technological problem, the couple contacted the helpline dozens of times. Therefore, they tested absolutely all known tricks. In other words, from repeatedly activating airplane mode, manually blocking the signal on faster networks, and even reconfiguring internal options through the smart card application itself.
Despite all these technical maneuvers and system restarts, the service continued without showing any reliable stability. In short, although the fixed internet installed in their home worked without any problems, the mobile aspect forced this couple to urgently seek refuge with another low-cost operator. In short, if you depend heavily on your smartphone for work and cannot afford to miss important calls in your daily life, it may be much more prudent to wait a few more months until the brand manages to fully stabilize its antennas.
