“We must certainly go further, both in terms of prohibitions in principle and sanctions, which would be a significant step of crosses in terms of consumer protection “argued the deputy Défi François de Smet in the Chamber economy committee.
Transactions up to 9,800 euros
In his response, the Minister of Consumer Protection Rob Beenders (Vooruit) said that economic operators in offense had been offered transactions for an amount of almost 10,000 euros. “”Control of more than 2.4 million commercial calls in 2024 noted only 4,600 cases of non-compliance“, He detailed.
The National Office for Annual Holidays warns against fraudulent calls: here is what you need to know
The Minister wishes to go a step further by purely and simply preventing companies from contacting the citizens actively. “”The government is committed to examining the implementation of a system “Opt-in”, similar to that introduced in the Netherlands in 2021 and which also corresponds to the evolution adopted recently in France. In this model, any approach will be prohibited, unless explicit, free and informed consent of the consumer“, he specifies.
“I asked for the realization of an in -depth legal analysis which will have to assess the concrete impact of such a switch on the effectiveness of the current system as well as the practical implementation methods for both businesses and for control authorities”Ajoute Rob Beaner. “This study will be conducted during the first quarter of 2026 and will serve as the basis for the formulation of concrete proposals including the future sanctions regime. “
In addition, it appears that the companies established abroad which practice telephone canvassing in Belgium escape Belgian regulations. This legal flaw allows many operators to bypass the obligation to consult the list “do not call me anymore!”. In response to this situation, the Arizona government plans to extend the application of the law to all companies abroad and operate in Belgium.
