Fallout from Digital Service Outage: Director Relieved of Duties

Amirul Wicaksono, formerly the IT Director at Bank DKI, has been officially removed from his position.This decision, enacted by Jakarta Governor Pramono Anung, follows a period of notable disruption to the bank’s digital services, impacting customers and raising serious concerns about the stability of its technological infrastructure.

Negligence Allegations and potential Criminal Investigation

The dismissal occurred after a closed-door meeting on Tuesday, april 8, 2025, between the Jakarta Provincial Government and Bank DKI’s board. Wicaksono is accused of negligence in maintaining the bank’s critical details systems, which led to the service outages that began in late march. governor Anung has indicated that the matter will be reported to the Criminal Investigation Police, suggesting a suspicion of internal misconduct. this move underscores the gravity with which authorities are treating the incident, signaling a zero-tolerance approach to lapses in cybersecurity and operational resilience within the banking sector.

Amirul wicaksono was considered negligent in maintaining the DKI Bank information system related to the incident of DKI Bank’s digital service disruption.

Amirul Wicaksono: A Profile of the Former IT Director

Appointed as Director of Technology and Operations on June 28, 2021, Wicaksono brought a wealth of experience to Bank DKI. His appointment was formalized under Deed No. 57, highlighting the significance of the role within the bank’s strategic framework.

Educational and Professional Background

Born in Magelang on July 2, 1968, Wicaksono’s academic credentials include a Bachelor of Engineering and a Master of Management degree from gadjah Mada University, completed in 1994 and 1997, respectively. He furthered his education by earning a doctorate in economics from Trisakti University in Jakarta in 2020. Prior to his tenure at Bank DKI, Wicaksono held several key positions at BNI (Bank Negara Indonesia), including AVP E-Banking, Project Leader at BNI Reform 1.0, and leadership roles at various branch offices and divisions, including BNI syariah’s digital business division.

Absence of conflicts of Interest

Bank DKI has stated that during his time as Director of technology and Operations, Wicaksono did not hold any concurrent positions at other financial institutions or companies. Furthermore, he had no affiliations with other board members, commissioners, or controlling shareholders, and held no significant shares in bank DKI or other financial entities. This information aims to address any potential concerns regarding conflicts of interest that may have influenced the recent events.

Broader Implications for Jakarta’s Banking Sector

This incident raises broader questions about the cybersecurity preparedness and operational resilience of banks in Jakarta. As digital banking becomes increasingly prevalent, institutions face growing pressure to safeguard their systems against cyber threats and ensure uninterrupted service. The repercussions of the Bank DKI disruption extend beyond immediate customer inconvenience, perhaps impacting public trust and confidence in the city’s financial infrastructure. The investigation’s findings and subsequent actions will likely set a precedent for how similar incidents are handled in the future, emphasizing the need for robust risk management and proactive cybersecurity measures.

according to a recent report by the Indonesian Cyber security Forum, incidents of cyber attacks targeting financial institutions in Indonesia have increased by 40% in the last year, highlighting the urgent need for enhanced security protocols and employee training.

Looking Ahead: Restoring Confidence and Preventing Future Disruptions

The focus now shifts to restoring full functionality of Bank DKI’s digital services and implementing measures to prevent future disruptions. This includes a thorough review of the bank’s IT infrastructure, security protocols, and incident response plans. The outcome of the criminal investigation will also be closely watched, as it could lead to significant reforms in how banks manage their technological risks and ensure accountability for system failures. For Jakarta’s banking sector, this incident serves as a stark reminder of the critical importance of investing in robust cybersecurity and maintaining a vigilant approach to protecting customer data and financial stability.