Drivers and passengers trying to access the 99 racing app this Wednesday (15) have faced difficulties since early in the morning. Until 11:30 am, around four hours after the instability began, the application continues to have problems.
In a note sent to the portal THE WEATHERthe company guarantees that it is working to return to normality.
“Some of our users are experiencing difficulties accessing our services due to an unexpected outage. Our technical teams are working urgently to resolve the issue, and services are gradually being restored. We apologize for the inconvenience and thank you for your patience and understanding.”
Disorders
At around 7:40 am, users who try to request rides via 99 are surprised by the following message: “Request has expired, try again”. Drivers who were racing at the time of the interruption also had difficulty ending trips that were already underway.
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Another reported: “The 99 simply stopped working and my delivery man was in the middle of a race to deliver my son’s maternity bag to the hospital, now I’m here without any contact with the driver and without knowing what to do. Where is the assistance for this?”
No site Downdetectorthe peak of complaints was around 8:30 am, with more than 5 thousand notifications throughout Brazil.