A Key Initiative: Malaysian Public Service Department Launches 2025 Mandate
The Malaysian Public Service Department (JPA) has unveiled its 2025 Mandate, a strategic reform blueprint aimed at enhancing transparency, integrity, and efficiency in government administration. This initiative underscores the department’s commitment to aligning with the broader Public Service Reform Agenda (ARPA).
Director General of Public Service, YBhg. Tan Sri Wan Ahmad Dahlan Haji Abdul Aziz, announced these reforms. They seek to build on the five focus areas outlined in the ARPA, designed to rejuvenate the public service sector. The 2025 Mandate is set to make significant strides in strengthening human capital, reinforcing national values, fostering dynamic organizational structures, enhancing public-private partnerships, and improving public service delivery.
Developing Quality Human Capital
The JPA aims to bolster training programs through sponsorships, increased ministry allocations, and empowering instructors at the Public Training Institute (ILA). The department will also implement a structured coaching framework to guide public officials in maximizing their professional potential.
Appreciating Noble Values
Reinforcing national identity is another cornerstone of the ARPA. This includes promoting the singing of “Negaraku,” pledges, and strengthening the Malaysian MADANI framework. The values of H.E.M.A.T. (Hormat, Etika, Miskin, Adil, Tamadun) will be embedded in governance practices to ensure ethical leadership.
Building a Dynamic Organization
To create a responsive and agile public sector, the JPA will appoint Chief Reform Officers (CROs) to oversee initiatives and continue the rationalization of civil agencies. This alignment is pivotal in streamlining operations and enhancing service delivery.
Strengthening Public and Private Synergy
Public-private partnerships will play a crucial role in the transformation. The 2025 Mandate will see increased collaboration in infrastructure, digitalization, human capital development, automation, welfare initiatives, and policy development. This synergy is expected to drive innovation and efficiency.
Improving Delivery of Public Services
The JPA will introduce several measures to enhance service delivery. These include the Public Service Performance Index (IPPA) and an expanded Demerit Performance Evaluation (DEEP) system. Additionally, competency of agency communication teams will be bolstered through targeted training.
Digital Transformation and Talent Development
Beyond these reforms, the department has launched the Retirement and Sponsorship Information Gateway. This digital platform aims to improve information access for civil servants, government retirees, and sponsored students. Since its 2024 inception, the gateway has facilitated nine student programs and 16 sponsorship initiatives, ensuring transparency and accuracy.
In a further push for talent development, the JPA introduced the Pandu Citra guidelines in human resource management. Promoting the concept of coaching or image guidance, these guidelines aim to foster a supportive work culture that develops the full potential of civil servants. YBhg. Tan Sri Wan Ahmad Dahlan emphasized the importance of structured guidance such as mentoring and counseling to create an open and solution-oriented environment.
“Heads of departments and human resource managers must cultivate a culture of guidance that maximizes civil servants’ potential, fostering a more collaborative and results-driven workplace,” he remarked.
Conclusion
The Malaysian Public Service Department’s 2025 Mandate represents a bold and forward-thinking approach to enhancing public service delivery and upholding national standards. Through strategic reforms and digital advancements, the JPA aims to produce a dynamic, efficient, and competent public sector. These initiatives are crucial for meeting the evolving needs of the Malaysian public.
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