Zoom breaks unique Chrome OS app, PWA exhibit challenges

The Zoom online video conferencing app exploded in reputation during the early times of the COVID-19 pandemic and continues to be incredibly well-known to this day. To greater provide its Chrome OS users, Zoom declared before this yr that it would be launching a new Progressive Website App (PWA) that has considering that rolled out in beta with some new attributes. In current weeks, Zoom has discontinued the functionality of its original Chrome OS extension, leaving people by itself with the PWA, which is encountering far more difficulties.

This publish has been updated soon after posting to make clear and reflect Zoom details.

Update 24/11: A spokesperson for Zoom released a assertion to 9to5Google regarding this transform.

Over the previous few months, we have been working diligently to acquire and refine our Progressive Website Application for Chrome customers. We will go on to incorporate element enhancements, like the Gallery watch, and handle any specialized issues in potential releases. Even though our Chrome OS extension remains fully obtainable for use and can be downloaded in the application store, we intend to up grade to Zoom PWA, consistent with our version and enhance technique. As often, we advise that customers upgrade to the latest edition of Zoom and report any specialized difficulties to Zoom by using our assistance web site.

Zoom also tells us that Gallery Watch will be restored to Chrome PWA in early December on dual-main machines.

The spokesperson included that the original Zoom application for Chrome OS is still accessible, but the organization is searching into the final results of the “Zoom client desires to be current” message and the blank video challenge. The spokesperson also provides that there ought to be an possibility to mechanically begin meetings in the PWA, but we were not able to find that solution in the conference or account configurations.

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We will go on to update this story as Zoom delivers more facts.

Around the past thirty day period, Zoom has begun to pull the plug from its unique Chrome OS application, preventing people from attending meetings on that application. Now a warning seems that says:

The Zoom customer should be upgraded to sign up for this meeting.

The original app is nonetheless dispersed by means of the Chrome Website Retail outlet (this post has been up to date to clarify that the application is even now available). The application nevertheless appears to perform for some customers even in certain conferences, so the benefits may perhaps change.

To join meetings from Chrome OS, customers should now “download” Zoom PWA by setting up it from the world-wide-web or by means of the Google Engage in Shop.

Nevertheless, the new PWA variation of Zoom for Chrome OS is even now enduring standard problems. The up to date app has some bigger complex demands, for case in point. The Gallery Look at solution is no for a longer period supported on most Chromebooks, as dual-main machines (for the most section) are unable to accessibility the choice. Zoom has not released specific documentation on the up-to-date requirements.

Also, the new Zoom PWA is whole of a great deal of bugs. In our working experience more than the previous few months with a group of unique end users on unique Chromebook designs, we encountered difficulties, including video feeds dimming and merely exhibiting a black display even with audio continuing to play. Yet another typical challenge is that the audio basically goes silent even if the app is however related and participating in movie feeds. We also found that the application tends to log out of accounts randomly.

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Introducing confusion through the Zoom changeover, the inbound links to be a part of conferences will not open up in the new application. Alternatively, they direct users to install the older Chrome extension, which no for a longer period is effective, with a smaller website link at the bottom of the webpage that launches the PWA alternatively.

The predicament has remaining Zoom’s PWA with a comparatively lousy rating on the Play Store and with quite a few consumers discouraged with the reduction of the Gallery watch on the Chromebook (among other difficulties with the PWA).

We have contacted Zoom about these troubles, but the organization has however to respond to our ask for for remark. This posting will be up to date if Zoom supplies a assertion.

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