Title: “Procedure for Receiving and Considering Applications at the Department for Work with Citizens’ Appeals in Barnaul”

The procedure for receiving and considering applications

All requests go to Department for Work with Citizens’ Appeals of the Organizing and Control Committee administration of the city of Barnaul and are considered in accordance with the Federal Law of May 2, 2006 No. 59-FZ “On the procedure for considering applications from citizens of the Russian Federation”, Law of the Altai Territory dated December 29, 2006 No. 152-ЗС “On consideration of applications of citizens of the Russian Federation in the territory of the Altai Territory”Decree of the administration of the city of Barnaul dated 21.08.2013 No. 2875 “On Approval of the Procedure for Conducting Paperwork on Applications of Citizens, Associations of Citizens, including Legal Entities, Organization of Their Consideration in the City Administration, City Administration Bodies, Other Local Self-Government Bodies, Municipal Institutions, Enterprises”.

Reception of written applications from citizens, associations of citizens, including legal entities, is accepted at: 656043, Barnaul city, 48 Gogolya str., room 114.

Schedule for receiving documents: Monday – Thursday from 08.00 to 17.00, Friday from 08.00 to 16.00, break from 11.30 to 12.18. When receiving documents, checking paragraphs provided for in Article 7 of the Federal Law of May 2, 2006 No. 59-FZ “On the Procedure for Considering Appeals from Citizens of the Russian Federation”:

1. A citizen in his written application must indicate either the name of the state body or local self-government body to which he sends a written application, or the last name, first name, patronymic of the relevant official, or the position of the relevant person, as well as his last name, first name, patronymic ( the last one, if available), the postal address to which the response should be sent, the notice of redirection of the appeal, sets out the essence of the proposal, application or complaint, puts a personal signature and date.

2. If necessary, in support of his arguments, the citizen shall attach documents and materials or their copies to the written application.

3. An appeal received by a state body, local government body or official in the form of an electronic document is subject to consideration in the manner established by this Federal Law.

In the appeal, a citizen must indicate his last name, first name, patronymic (the last one, if available), and e-mail address. The citizen has the right to attach the necessary documents to such an appeal.

In accordance with Article 12 of the Federal Law of May 2, 2006 No. 59-FZ, a written appeal received by a state body, local government body or official is considered within 30 days from the day he registration.

The response to an electronic appeal is sent in the form of an electronic document to the e-mail address indicated in the appeal, or in writing to the postal address indicated in the appeal.

The results of work with citizens’ appeals in the administration of the city of Barnaul are posted on the website of the organizational and control committee.