The head of an important anti-hate group says that the CEO of Facebook has failed a critical test in removing the word toxic from his service.
Mark Zuckerberg's recent justification for not removing a doctoral video featuring House Speaker Nancy Pelosi was an ethical failure, said Jonathan Greenblat, who heads the Anti-Defamation League.
"He refused to offer the kind of response that the responsible people would expect … It's bad and needs to change," Greenblatt told Fortuna & # 39;The Brainstorm Tech conference in Aspen, Colo.
Zuckerberg defended the decision not to remove the video, which falsely described Pelosi who interrupted his speech, saying that Facebook should not censor everything that is false. However, he added that the company should have done more to prevent the video from becoming viral.
Combining a growing list of critics, Greenblatt also blasted Facebook, along with Google and Twitter, for not addressing a growing wave of white supremacy, which it described as a "scourge" backed by social media.
While the extremism is hateful are centuries-old problems, Greenblatt argues that social media has given rise to new and dangerous tensions, allowing disturbed people to find each other in online communities like 4Chan. He added that people engage in behaviors on these platforms that would never be tolerated in most other online locations.
"If you go to Shake Shack and yell" Die dirty Jew ", they'll throw you out," Greenblatt said, asking why technology platforms like Facebook don't manage their businesses in the same way. "It protects sociopaths and encourages the kind of intolerance we will never tolerate in the real world."
Greenblatt also offered a series of practical suggestions for technology companies to combat the spread of toxic behavior. In particular, he suggested that companies restore their algorithms to the screen for hatred and "slow down" so that what people upload does not always appear at once. Greenblatt also asked to eliminate or at least label social media bots and even demanded that companies stop profiting from hate speech through their advertising.
"We have been waiting a long time for Facebook, Google and Twitter to bring people to throw up racism, anti-Semitism and hatred and throw them out," he concluded.