Solve the problems of store / base management. “Sales are 161% year-on-year,” “Turnover rate 36% → 10%,” “Time for new employee education is reduced to 1/4,” and other trump cards that are effective one after another | Advertising planning | Diamond Online




Solve the problems of store / base management. “Sales are 161% year-on-year,” “Turnover rate 36% → 10%,” “Time for new employee education is reduced to 1/4,” and other trump cards that are effective one after another | Advertising planning | Diamond Online


























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The larger the organization with full-time employees, part-time workers, part-time workers, etc., the more companies are facing management challenges. For example, the operation of stores and bases largely depends on the abilities of on-site managers and middle-class employees, which causes variations in on-site growth and business performance. Introducing an epoch-making management method to solve these structural problems.

In addition to on-demand printing, Kinko’s Japan, which provides sales promotion support, also had problems with on-site management. Information was concentrated too much on middle-class employees such as store managers, which became a bottleneck, making it difficult for information from the headquarters to be transmitted to the site, and operations were personalized, resulting in variations in operations and quality.

That’s why I used video management. Hiroki Watanabe, president of the company, said, “We were able to make operations that were personalized by using videos explicit knowledge, homogenize operations, and improve quality.”

Video management can be used not only for store / base management but also for various organizational management. We would like you to read this not only for the service industry but also for the management of all companies that are facing challenges in organizational management.

Information on downloading materials

Increase organizational performance
What is a “video management system”?

・ What are the three structural problems in the service industry?
・ Realize a management style that incorporates empathy into PDCA (Kinko’s Japan)
・ Practice sharing internal standards that are indispensable for regrowth (Krispy Kreme Donuts Japan)
・ Introduced as a mechanism for human resources education (Renaissance)
・ Communication tool for more than 400 field staff (Tokyu Bell)

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