“Following the press release with which Federconsumatori Parma – reads a note – has made known the story of the lack of refunds to numerous customers of the Level Gym in recent days after the sudden transfer of the latter from viale Rustici, the company’s lawyer wrote to the consumer association, declaring the availability of the sports club to compensate users. This is the response of the association:” Dear lawyer, the writing association intends to find his believing his own. having to clarify some relevant aspects. Firstly, the email that she claims to have sent to the personal address of the Topolska lawyer has never been received. Moreover, it would have been appropriate to direct it to the writing association, given that no professional mandate relationship existed, given that users turned to Federconsumatori di Parma.
Having said that, in any case, the original message sent was not sent, therefore, there is no proof of the actual sending of the letter, however, which reaches the feedback on complaints months ago and it is, very, late. Therefore, what is reported in our press release fully corresponds to the truth. No defamatory elements of any kind are not detectable, considering that we have been recipients of numerous reports of customers dissatisfied exactly for the reasons indicated by us. These are made. Until his PEC of 7 August last, no reimbursement proposal was received nor to our association and not even directly to customers who had claimed to the management of the SSD, evidently his client forgot to inform the recipients of the availability of an extension of the subscription for two months. Taken of his letter – strangely without heading and his contact data – allegedly dated 06 June 2025, the content is fully contested, specifying that the general conditions of the contract have not been made clearly known by the subscribers of the registration form, therefore, all the complaints are ready to deny what reported by you, even before the judicial authority. However, the main objective of the written association is to try a conciliation and allow the satisfaction of dissatisfied customers. Currently numerous calls have been received for further reports (symptomatic that evidently the alleged availability of his SSD his assisted was not so clear as he would like to support), therefore we reserve the right to prepare a detailed list of the nominations of the customers who have turned to our association with the relative requests for reimbursement, at the end of the summer closure, in order to reach the Auspianable Bonaria definition of the dispute ”
