Google Launches ‘Ask for Me’: AI Calls Businesses on Your Behalf
Google has introduced a groundbreaking new feature called “Ask for Me,” which utilizes artificial intelligence to call local businesses on users’ behalf to inquire about services, availability, and pricing. This innovative tool is accessible on both desktop and mobile platforms for users enrolled in Google’s Search Labs program.
Aiming to Enhance User Convenience
The primary purpose of the ‘Ask for Me’ feature is to streamline the process of gathering information without requiring users to manually contact businesses via phone. This AI-driven solution saves time and effort, making it easier to get the details you need.
Currently Targeting Nail Salons and Auto Shops
In its initial phase, the feature focuses on services commonly sought at nail salons and auto shops. You can use it to inquire about specific services like oil changes, nail art, or regular maintenance.
How to Access and Use ‘Ask for Me’
To start using this feature, you must first be a part of Google’s Search Labs. Simply search for local services such as “oil change” or “nail salons near me.” Upon finding relevant businesses, look for the “Ask for Me” option with a “Get Started” button.
Streamlining the Inquiry Process
Once you have initiated the process, you’ll be prompted to enter specific details about the service you require, such as a tire replacement, factory maintenance, a French manicure, or nail art. After that, specify your desired timeframe. Google’s AI will then make calls to the businesses on your behalf and Compilation a summary of the available options along with their prices and availability.
Previous Efforts in Customer Convenience
This feature builds on Google’s existing efforts to improve customer convenience. In the past, Google launched a similar tool called “Talk to a Live Rep,” which automatically called businesses on behalf of users, waited on hold, and then connected them to a live representative once available. This serviceSaving customers from long waits, it has proven to be a valuable addition to their repertoire of customer service innovations.
Exploring Future Potential
Google’s commitment to leveraging AI to enhance user experience is evident in the continuous development of such features. The company recently introduced another Search Labs feature, “Daily Listen,” an AI-generated personalized audio experience curating news updates based on user preferences. These advancements demonstrate Google’s vision to integrate AI across multiple platforms to simplify daily tasks.
Final Thoughts
Google’s ‘Ask for Me’ feature is a significant step towards creating a more efficient and user-friendly interaction between consumers and businesses. By automating business inquiries, it not only saves time but also enhances the overall customer experience. As technology continues to evolve, such innovations are likely to become increasingly common, transforming the way we engage with services and businesses.
Stay Informed
For more updates on the latest tech trends and innovations, be sure to subscribe to our newsletter or follow us on social media. Your feedback is invaluable, so don’t hesitate to leave a comment below and share your thoughts on Google’s ‘Ask for Me’ feature. Let’s explore the future of AI-powered customer service together!