Fixed a problem with Vodafone: customers in NRW again with the Internet


Vodafone is currently experiencing a major disruption.

© Federico Gambarini / dpa

Vodafone had a major disruption on Saturday. Customers complained about Internet access problems. The area of ​​North Rhine-Westphalia was particularly affected.

  • Vodafone had on Saturday (August 1st) with a massive Disorder to fight.
  • Customers, especially from NRW, complained about problems with the Internet.
  • The internet provider was able to fix the problem in the evening.

Update, Sunday (August 2), 1 p.m .: The Vodafone disorder From Saturday (August 1st), according to the company, was fixed in the evening. “The systems are checked again and observed, and the customers can again work in the usual quality make calls and the internet use “, quoted T-Online a speaker.

Trouble at Vodafone fixed after hours: Customers in NRW were without internet


Vodafone Group


43.67 billion euros (2019)




Gerry Whent, Ernest Harrison

Update, Saturday (August 1st), 9 p.m .: On the Disruption platform “” no more reports of malfunctions are received.

The problem does not seem to have been solved officially. Vodafone announced on Twitter that no corresponding report has yet been received.

Vodafone: Disruption annoys customers – many hours without internet in NRW

Update, Saturday (August 1st), 5:35 p.m .: The Disorder at Vodafone continues to stop. Several customers complain on Twitter to the mobile phone company and threaten to terminate their contracts.

Vodafone itself is currently unable to give an exact time when the problem could be remedied.

Update, Saturday (August 1st), 3:51 p.m .: The large-scale interference with Vodafone probably has an impact not only on private customers. Also the Emergency call supposed to be around Mönchengladbach work only to a limited extent.

Vodafone disruption affects not only private customers: emergency calls in North Rhine-Westphalia do not go through in some cases

According to the Police Viersen emergency calls from the Vodafone network are currently not easy or even impossible not put through at all become. In the district of Viersen, Krefeld and Mönchengladbach alone, there are currently around 900 customers Vodafone said it was affected by the telephone and internet outage.

Update, Saturday (August 1st), 3.13pm: The cause of that Vodafone disorderthat currently above all Customers in NRW concerned, apparently has already been found – if not yet resolved.

Big problem with Vodafone: The cause is apparently in NRW city

The reason is according to that Mobile operator the failure of a station in Mönchengladbach. Probably due to “overtemperature” Hardware at a central station of the Network operator canceled, a Vodafone spokesman told the WAZ.

It is currently not clear when the problem can be remedied. The problems with the Internet connection however, have been taking longer. This is how Vodafone customers report allestörungen.dethat they have been around 72 hours are without internet and still have not received any feedback from the provider.

Vodafone with major disruption in North Rhine-Westphalia: Customers are breathing their anger out

Make other users her anger also air. So it says in the comments, among other things: “Meanwhile, the sixth disturbance within almost 5 weeks. My trust in #Vodafone shrinks to zero!” and “I really don’t want to complain, but since Unitymedia and Vodafone have become one, I have only problems. And it really annoys me. “

First registration, Saturday (August 1st), 2:56 p.m .: The telephone and internet provider Vodafone has apparently currently with a large area Disorder to fight. Thousands of customers, mostly from NRW, are currently complaining about problems.

Vodafone with massive disruption: Thousands of customers in NRW affected

Currently both seem DSL customers as well as people with internet access via the cell phone. According to the malfunction indicator on the portal allestö reported more than on Saturday (August 1st) 2,000 customersthat they had problems with Vodafone (as of 2:30 p.m.).

NRW and especially the Rheinland and the Ruhr area appear to be affected by the current disorder. Most went from the following cities Messages in the fault portal a:

  • Cologne
  • Düsseldorf
  • Krefeld
  • Mönchengladbach
  • Leverkusen
  • Langenfeld
  • Essen
  • Herne

The company is already aware of the massive disruption. One is already working on a solution, said Vodafone affected customers via Twitter. More information soon

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