The Hotpoint washing machine recall is being implemented by Whirlpool, weeks after the company announced that many Hotpoint Indesit washers and manufactured between 2014 and 2018 were a fire hazard due to a failure in the door mechanism.
The unfortunate owners of the affected equipment – a complete list of the affected models can be found on the Recall whirlpool website – have been waiting for weeks to find out when their washing machine will be repaired or replaced. Whirlpool will not offer refunds to affected customers, claiming that offering refunds could cause unsafe appliances to remain in people’s homes or reach the resale market.
The first repairs and replacements, which cover about a thousand of the most vulnerable of Whirlpool machine owners, were carried out before Christmas. The rest of the approximately 60,000 people affected have had to wait until this week for the withdrawal process to be implemented, and it was reported that the first appointments took place yesterday.
If the washing machine is on the list of those being remembered, you can fill out a form on the whirlpool website or call them on a specially designated telephone line at 0800 316 1442 in order to organize a Whirlpool engineer to enter. You will then receive an email that will allow you to reserve a date. All affected customers should receive this email before the end of this Friday.
It is understandable that many affected people are upset with hydromassage for the slow processing of the withdrawal and refusal to offer refunds or any compensation for the inconvenience of not being able to put in a hot water wash during the holidays – Whirlpool advised all customers not to use cycles of more than 20 ° C in order to minimize the risk of fire. Some were forced to make inconvenient and expensive trips to a local laundry, while others chose to buy a new washing machine instead of waiting. Many people (understandably) simply do not want the risk of another faulty washing machine and want the option to purchase a different brand.
Consumer groups and MPs are pressing the company to offer people the option of a refund. The company has already been involved in a row of consumers after the discovery of a fire safety problem with their dryers in 2015. A large-scale withdrawal was completely worrying four years later, and only after the pressure of a body of regulation.