Cottage Health will open the doors of the first of 10 new emergency care facilities on Tuesday.
Cottage Health Urgent Care Center in the village of Hollister in Goleta, 7070 Hollister Ave., Suite 103, will have appointments and walk-in visits 365 days a year from 8 a.m. to 8 p.m. The center will be staffed by certified nurse practitioners, radiology technicians and clinical janitors.
Staff at the center will be “dedicated to providing the highest quality care that sets Cottage Health apart,” said spokesperson Maria Zate.
It will provide treatment for minor injuries and conditions such as cold and flu symptoms, minor cuts or burns, sprains and urinary tract infections. X-ray and laboratory services will also be available on site.
“This particular type of emergency care is truly a consumer-driven model to be quick, efficient and to meet people where they are,” said Taryn O’Connell, executive director of emergency care operations at Cottage Health . “It was something new that we could offer to the community.”
The Emergency Care Center offers so-called point-of-care laboratory tests, in which a rapid sample can be taken and tested on site with results ready in five to 10 minutes. Patients can be tested for conditions such as urinary tract infections, strep throat or the flu.
The concierge staff will guide each patient throughout their visit, providing them with water, coffee or tea to make sure they are feeling well. Rather than having multiple staff members to perform different tasks throughout the visit, Cottage Health hopes that staying with a concierge staff member will create a more personal experience for the patient.
Cottage Health’s 10 new emergency care centers will provide x-ray and examination rooms for patients. (Photo by Jade Martinez-Pogue / Noozhawk)
“What makes our emergency care unique is that we have this concierge model,” said O’Connell.
The 10 facilities will operate on the same model and provide the same services. O’Connell said the intention is to make each installation as similar in layout and structure as possible, “up to the sutures being placed in the same drawer”.
The centers will open along the central coast from Camarillo to San Luis Obispo. The next facility is expected to open in Oxnard in late July or early August. About a month later, the Santa Maria facility will also open its doors to patients.
“Patients can expect the same level of service and quality of care that comes with the name of the chalet among all emergency care,” said O’Connell.