Sunday, May 31, 2020

Can we get our vacation reimbursed and can we leave this summer? Our answers to your questions on containment

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An airplane on the tarmac in Lille in March 2020. (STÉPHANE BARBEREAU / FRANCE-BLEU NORD)

For any cancellation of a trip between March 1 and September 15, tourism professionals have two choices: either offer you a postponement of your stay or a credit note, which will be valid for 18 months and which you cannot refuse. Since the order of March 25, lThe government exceptionally authorizes no immediate reimbursements during the coronavirus epidemic. The objective is toavoid bankruptcy of travel agencies which would be forced to reimburse thousands of customers at once. For the month of April alone, these cancellations affect 350,000 French people, according to tour operators.

>>> Follow the latest information related to the coronavirus epidemic live

On the other hand, if you are obliged to accept this credit, you are not obliged to use it. You can put it aside and get reimbursed when it is no longer valid, that is to say in a year and a half.

This credit only applies to organized trips, all-inclusive stays or if you have booked directly with a hotel or for a car rental. On the other hand, if you only have one ticket for a flight, the company is obliged to reimburse you within seven days. It is a rule of the European Union. However, it could be relaxed because the companies’ treasuries are in the red. On franceinfo, Alexandre de Juniac, the president of the International Air Transport Association (IATA) pleads to be able to offer credits or a refund at the end of the year. According to him, the number of plane tickets sold in the world and which should be reimbursed because of the epidemic amounts to 35 billion dollars.

Will we be able to go on vacation this summer? It is still impossible to answer this question precisely. Tuesday April 7 on franceinfo, Jean-Baptiste Djebbari, the Secretary of State for Transport advised the French “to wait” before booking for the summer period in particular because we cannot yet know if air traffic will have resumed normally. Except that it has since been corrected by Elisabeth Borne, the Minister of Transport. According to her, this vigilance only applies to flights abroad. She also recommends that the French rediscover their country for the next big vacation.

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